Tornado siren starts going off,
so we headed down to our basement. Within 30 seconds, there was stuff flying around. You could hear stuff above you
and the minute that I thought it was all going to be over with,
like our lives and everything, it was dead silent. We survived an F2 tornado and it hit us dead on. It was pretty much total devastation
because there was nothing left. No matter which direction you looked, it was all gone. Immediately after the tornado
was over and we made sure everybody was okay, we realized we better call our insurance agent and get this started. If you hear of a storm and you have clients in the area, your first concern is you’ll start getting phone calls and you want to be there to start
the claim process as soon as possible. We were ready to go as soon as we got the call from them. We just can’t say enough about Pat. You really felt like from day one
that he was working for us. It was just awesome to have somebody
that you could count on and call on the worst day of your life. Ever since this has happened and it sounds really weird, everything has just fallen into place for us. Once we were all okay, we kind of realized, “Hey, where’s the dog?” We had an outside dog, she was
in a kennel behind the house. Well, we never found the kennel. It was five days after the tornado,
he texted me and said, “Look what I found” and here it was a picture of Gracie. She had been found under our neighbor’s house. She was under there for five days. We took her to the vet and she wasn’t even dehydrated. “Gracie! What happened to you?” We were all okay.
It was like the frosting on the cake. I brought them a check that day. I told them, “This is the priority.
I mean, you’re displaced.” You just realize how lucky we were to still have clients. It was two days later, we had a check
for our house and our vehicles. As soon as Troy had the information
he needed for the claims, he was cutting them a check. In the whole town of Delmont,
everybody that was affected, we were the only ones that had
that quick a turnaround. That says a lot for Farm Bureau. As we went through the claims process, one of the things that we had to do was make an inventory of all of our possessions and everything
that we had lost in our house. It was kind of a daunting task,
but they really made it easy. The company did a really good job bringing in a specialist for the household personal property. Sat down with them for a couple of days
and went through all their list. Really brought up stuff that we never thought of. We weren’t going to put the burden on them.
They had enough things going on. If they’re going to hire a company to come and help you remember what you had, it’s well worth it. This process would’ve been a lot worse dealing with some other insurance company. It was nice to have the coverage we had
and all we lost were personal items. You learn what is important. For everything else, I guess there’s Farm Bureau. We’ve come to find out, anyway!